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Syndesis

Referral and collaboration platform for connected healthcare teams.

Syndesis helps healthcare organisations receive referrals, collaborate across services, triage demand, manage correspondence and review imaging through cloud PACS workflows - all on one secure platform.

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Syndesis

Features and workflows

Built for referral networks

Syndesis supports secure referral exchange between referring organisations, receiving services and multidisciplinary teams. Referrers can submit cases through a branded portal, webform or dedicated email address, while receiving teams manage intake, triage and collaboration in one place.

Collaborate with context

Real-time messaging, file uploads, correspondence and shared notes keep referral conversations connected to the case. Teams can request further information, share updates and coordinate next steps without losing clinical or administrative context.

Pathway visibility and imaging review

Configurable RTT and KPI visibility helps services monitor referral progress, while the cloud PACS module supports imaging review and collaboration alongside referral activity.

Syndesis

Modules and workflows

Explore Syndesis capabilities on one connected page.

Syndesis module

Referral intake

Syndesis gives receiving services flexible ways to accept referrals from referrers, GPs, clinics and partner organisations.

  • Dedicated branded email address for structured referral submission.
  • Secure referral portal for authenticated referrers and partner organisations.
  • Branded public or authenticated webform for referral capture where configured.
  • Attachments and supporting documents captured with the referral at intake.
  • Patient matching support to reduce duplicate records before acceptance.
  • Consistent referral record created for triage and collaboration.

Syndesis module

Collaboration

Keep referral teams aligned with secure messaging, document exchange and correspondence connected to each case.

  • Real-time messaging between users involved in a referral.
  • File uploads for clinical letters, results, images and supporting evidence.
  • Correspondence generation and sharing linked to referral progress.
  • Internal and external notes separated where required by workflow.
  • Activity history visible across the referral lifecycle.
  • Shared updates for multidisciplinary and cross-organisation care.

Syndesis module

Triage

Structured triage workflows help receiving teams assess referrals, decide next steps and keep referrers informed.

  • Accept referral and progress to booking or further assessment.
  • Reject referral with reason and correspondence where appropriate.
  • Request further information from the referrer.
  • Place referral on hold pending review or additional input.
  • Book appointment or next step and update referral status.
  • Mark referral complete when care transfer or response is finished.

Syndesis module

RTT pathways

Configurable RTT and KPI visibility helps teams monitor referral performance and pathway progress.

  • Configurable RTT clock and pathway rules by service or referral type.
  • KPI visibility for managers and operational teams.
  • Referral status tracking from intake through completion.
  • Support for operational reporting and service oversight.
  • Pathway views aligned to local referral management policies.

Syndesis module

Cloud PACS

Review and collaborate on imaging within Syndesis alongside referral and correspondence workflows.

  • Cloud PACS module for imaging review within the referral record.
  • Share imaging context with receiving and referring teams where configured.
  • Support multidisciplinary review without leaving the collaboration workspace.
  • Connect imaging activity to triage, booking and completion workflows.
  • Reduce duplicate image exchange across organisations.

Syndesis module

Connected platforms

Syndesis works as part of the wider MDIT healthcare platform, connecting referrals and collaboration with practice management, clinical records and operational workflows.

  • Panacea360 for clinical, administrative and operational healthcare workflows.
  • OpenPiMS for practice management, bookings and patient administration.
  • OpenEyes for ophthalmology EPR, referrals and clinical documentation.
  • Shared referral progress updates where platforms are integrated.
  • Implementation planning for connected service rollout.

Example integration partners

Panacea360
Panacea360

Connect referral and collaboration workflows with Panacea360 clinical and operational modules.

OpenPiMS
OpenPiMS

Link practice management, bookings and patient administration with Syndesis referral activity.

OpenEyes
OpenEyes

Support ophthalmology referrals, correspondence and clinical workflows through OpenEyes integration.

Syndesis

See how Syndesis can support your referral and collaboration workflows.

Talk to MDIT about a demo, proposal or initial workflow review.

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