Empowering Healthcare
U.K. office 01233 556 569 20-22 Wenlock Road, London, England, N1 7GU
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Support

How can we help?

For product support, technical issues or service requests, please use the MDIT Help Desk Portal or contact our support team by email or phone.

Support working hours

Support availability varies by region. Phone and help desk email hours are shown below.

UK & Ireland

Monday to Friday, 08:00-16:00

Greece

Phone Monday to Friday, 08:00-16:00
Help desk email Monday to Friday, until 18:00 (help desk email)

Support methods

Email support

Email our support team for product or technical assistance.

Monday-Friday; Greece until 18:00, UK & Ireland until 16:00.

support@mdit.uk Email support

Call us

For urgent matters, contact MDIT using the support phone numbers listed below.

Monday-Friday, 08:00-16:00.

Help Desk

Submit a support request

Use this form to open a ticket in the MDIT Help Desk. You will receive a confirmation with your ticket number.

Up to 5 files, 8MB each.

By submitting this form, you agree that MDIT may contact you about your request. We will handle your information in line with our privacy policy.

To track an existing ticket, open the Help Desk Portal. Open Help Desk Portal

When to use the help desk portal

  • Report an issue
  • Request help with a product feature
  • Ask for access or configuration changes
  • Track an existing support request
  • Share screenshots or supporting details

What to include in your request

  • Your name and organisation
  • Product or module affected
  • Patient-identifiable information should be avoided unless specifically required and handled through the approved secure process
  • Steps to reproduce the issue
  • Screenshots or error messages where appropriate
  • Urgency and business impact

Need help now?

Use the help desk form above, open the Help Desk Portal to track tickets, or email support@mdit.uk.

Go to the form Open Help Desk Portal